Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.
All products supplied by Senegal Progresse benefit from the legal guarantee provided for by the commercial legislation in force in Senegal. In the event of non-compliance of a product sold, it may be returned to Senegal Progresse, which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made on the platform of the website www.senegalprogresse.com, within one week.